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Client Highlight

City of Hope National Medical Center Adrienne Beauvois, Senior Director of HIM

As a leader in comprehensive cancer care, City of Hope National Medical Center is accustomed to handling large volumes of complex charts. Located in Duarte, California, this 217-bed healthcare facility provides specialized treatment to approximately 24,000 patients annually.

The patient volume, coupled with the size and complexity of charts provided by previous treatment facilities, caused an intense backlog in the hospital’s health information management department. Like many HIM departments, they often dealt with staffing challenges, which further complicated the issue. Adrienne Beauvois, Senior Director of HIM at City of Hope, was frustrated by the problems.

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